eAutoFeedback FEATURES

eAutoFeedback is a tool designed to make preparation, collection, and analysis of customer feedback a simple and enjoyable experience while offering an array of powerful features. With eAutoFeedback you get:

Feature

      Included      

  Additional Fee  

Feature

      Included      

  Additional Fee  

Application

Application

100% web based. No programs to download or install!
 
24/7 access to your data.
 
Simple and intuitive user interface
 
Unlimited questions per survey
 
1 - 250 recipients per year
 
Unlimited recipients per year 
Import recipient information from your CRM or client database
 
Unlimited user accounts for your office
 
Multiple security levels allow your staff to perform different functions and view different reports
 
Live webinar user training
 
Live customer support during regular business hours
 

Surveys

                               Surveys

Sample Online Surveys
Survey templates created and loaded for you by our staff
 
Add custom business logos, graphics, colors, web and social media hyperlinks in the survey
 
One customized survey template
 
Additional survey templates 
Built-in survey reminders to help increase response rates
 
Personalize and format recipient email messages (add promotional give-aways, thank you, etc.)
 
Question branching (skip logic) allows a tailored user experience
 
Desktop and mobile ready survey (allows your client to take survey on desktop, portable or mobile device)
 
Kiosk mode NEW! (continuously runs your survey full screen on a dedicated device)
 
Real-time survey completion notifications
 
Multi-language surveys NEW! (Let's your client take survey in over 100 languages) 
A wide array of question types:
Simple text fields
 
Multi-line unlimited text
 
Multiple Choice - single selection
 
Multiple Choice - multiple selection
 
Multi-level Ranking/Rating
 
Yes/No
 
Comment Boxes with unlimited characters
 
Sections
 
Headings
 
Personalized questions pre-initialized for each recipient with data you import into the system
 
Customizable controls for questions
Text field
 
Multi-Line text field
 
Drop-down list
 
List box
 
Check box
 
Radio-buttons (vertical or horizontal)
 

Reports

Reports

Complete access to 100% of your data
 
Powerful standard reporting options including comparison reports and drill-down
 
Share selected information from individual reports with your vendors, stakeholders, or internal departments
 
Use answer "scoring" to analyze trends over time
 
Ability to graphically display your results (which is ideal for reporting to your board or stakeholders)
 
Export your data to Excel xlsx, csv, txt or pdf compatible files for self analysis and reporting. NEW!
 
Customized data analysis, trending analysis, survey statistics & summary reports provided by our staff 
Report Types
Question Summary
 
Question Comparison
 
Recipient Listing
 
Individual Survey
 

Contact our Sales Department now to schedule an online demo and/or get a price quote for your survey needs!