A Guide to Post-Virtual Event Surveying If you’re like many companies around the world, you may be considering holding this year’s conference or event virtually. There’s a lot that goes into the planning of a virtual event, especially for those who are navigating it for the first time.... 10 June 2021
Should You be Collecting Feedback from Lost Accounts? Many businesses view asking for feedback from lost customers as an uncomfortable or worthless task. In reality, one of the most important audiences to survey are lost accounts. These customers can provide a unique perspective and insight on issues they’ve experienced... 05 May 2021
Utilizing Surveys to Measure Staff Performance Annual employee performance reviews are generally not favored by the employee nor by the manager or human resource professional who have to conduct them. Outdated procedures and lack of timely data collection make review time a hassle and it often lacks in value. However, utilizing surveys... 01 Apr 2021
3 Steps to Overcoming Negative Survey Reviews Imagine you’ve sent out a survey to your customers, asking general feedback on your business. From your perspective, you feel everything is running smoothly. When you receive your survey’s responses, you’re disheartened to see that customers have provided negative feedback. You’re now feeling overwhelmed... 16 Mar 2021
Advantages of Capturing Net Promoter Scores A net promoter score (NPS) is a popular metric used when both measuring and tracking customer experience. These scores are universally used among industries world-wide for their ability to collect and analyze survey responses simply and efficiently... 01 Mar 2021
Does Survey Design Really Matter? One of the biggest challenges that can arise in the overall survey process is the collection of responses. As much as you would like people to take your survey, it’s essential to be able to reciprocate that and make them want to take your survey as well... 05 Feb 2021
2 Essential Customer Experience Trends to Look Out for in 2021 2020 has put consumer experience in a whole new spotlight. Companies have pivoted the way they conduct business to ensure the needs of their customers are met, keeping customer experience in the forefront of their mind. In fact, companies who conduct consumer-centric business are 60% more profitable... 04 Jan 2021
Benefits of Satisfaction Survey Reports Satisfaction survey reports are one of the most powerful tools to help your business succeed. As a small business ourselves, we understand first-hand the importance of customer satisfaction for success. After all, the secret to a successful business is happy customers... 17 Dec 2020
Top 5 Survey Design Mistakes Customer service is one of the biggest contributors to business, organization, and event success. In fact, 96% of customers will base their brand loyalty off the level of customer service provided to them. Surveys are a useful tool to help ensure you’re providing... 30 Nov 2020
Laura Olvera, President and CEO of eAutoFeedback, posts her first blog. I am excited to let you know that I will start posting industry related blogs on our website. Articles will be about topics that I believe will be of particular interest to you that, I feel, can help you get the most out of providing surveys… 25 Nov 2020
